After sales service

Our Quality Department Aftersales Service provides solutions to our customers to resolve any problems they might encounter.

Our Aftersales Services’ aim is to provide:

  • Fast, reliable and competent customer support;
  • Assistance with ongoing training qualification of operators and maintainers;
  • Diagnosis and troubleshooting of customers operational problems associated with wheels, axles and wheelsets;
  • Prompt and effective spare or replacement parts supply.

Our close support of our customers in the field enables us to feed back their experiences to our R&D team, enabling us to maintain our core corporate values of outstanding performance and innovation.

after sales service 01

couv brochure