MG-VALDUNES’ business spirit of innovation and performance is founded upon our company values:
- Customer Satisfaction;
MG-VALDUNES is focussed on our customers’ needs to provide outstanding performance and innovation.
By understanding and anticipating our customers’ needs and adapting our offer according to their requirements we are able to provide them with significant overall cost savings, peace of mind, safety and low risk.
Our Research and Development and Engineering expertise provide innovative solutions ensuring that customers can rely on consistently outstanding performance from MG-VALDUNES’ products.
The values of performance and innovation are deep rooted in the culture of MG-VALDUNES, and this is reflected in the service that we provide.
THE BEDROCK OF MG-VALDUNES ONGOING SUCCES IS QUALITY.
At MG-VALDUNES, we are dedicated to ensuring the continued excellence of our products, our processes and our services.
MG-VALDUNES products are used in extreme operations: at over 300 km/h, with axle loads of over 40 tonnes, with intense braking conditions, in arctic or desert conditions.
In all cases the products that MG-VALDUNES supplies are critical to the safe running of the rolling stock to carry its load or its passengers to their destination.
Our ongoing commitment to the highest quality standards permits our customers, the users of our products, and their customers and passengers complete peace of mind, and our dedicated workforce would have it any other way.
AFTER SALES SERVICE
Our Quality Department Aftersales Service provides solutions to our customers to resolve any problems they might encounter.
Our Aftersales Services’ aim is to provide:
- Fast, reliable and competent customer support;
- Assistance with ongoing training qualification of operators and maintainers;
- Diagnosis and troubleshooting of customers operational problems associated with wheels, axles and wheelsets;
- Prompt and effective spare or replacement parts supply.
To download our ethic policy, click here.